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Forex Worldwide

Contact Us

  • Beat bank and competitor rates
  • Simple, safe and secure
  • Australian owned & ASIC regulated
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Regulated Financial Services ProviderAFSL No. 401379ABN 22 147 363 175AUSTRAC Registered

Contact

Write to us

Send us a message and one of our dealers will get back to you. You can also email admin@forexworldwide.com directly.

We usually reply within one business day.

Forex Worldwide

Speak to a person in Australia

Level 10
100 Collins Street
Melbourne Victoria 3000

Ways to send

Two ways to reach the dealing desk

  • Online Portal

    • Forex Worldwide clients can log in to the secure online portal 24/7.
    • Log in using your unique username and password.
    • When you want to make an FX transfer, simply select the currency you're selling and buying, enter the amount, fill in the beneficiary's bank details and purpose of the payment.

  • Staff Assisted

    • Telephone to speak to one of our dealers on 03 9008 1880.
    • Send an email to admin@forexworldwide.com.

Complaints & dispute resolution

If something goes wrong

We take complaints seriously and aim to resolve them quickly and fairly. If you are unhappy with any part of our service, tell us and we will put it right where we can.

Internal Dispute Resolution

Talk to us first

  • Contact our Compliance Manager at complaints@forexsport.com or 03 9008 1880.
  • We will acknowledge your complaint within 1 business day.
  • We will give you a final written response within 30 calendar days (45 days for superannuation-related complaints).
  • If we cannot resolve it within these timeframes, we will let you know and explain why.

External Dispute Resolution

Escalate to AFCA

If you are not satisfied with our final response, or we have not resolved your complaint within the timeframes above, you can refer it — free of charge — to the Australian Financial Complaints Authority (AFCA), the external dispute resolution scheme approved by ASIC.

Website
www.afca.org.au
Phone
1800 931 678 (free call)
Email
info@afca.org.au
Post
GPO Box 3, Melbourne VIC 3001

Complaints must generally be lodged with AFCA within 6 years of becoming aware of the issue (or within 2 years of our final response, if that is earlier).

Forex Worldwide Support

Need help with your Foreign Exchange transactions?

We're here to help.

Speak to a person in Australia or, if you like, contact us online or via live support chat.

Register03 9008 1880